Call Centre Agent

  • Location:

    Godstone, Surrey

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    £18000 - £19500 per annum

  • Contact:

    Sam Provis

  • Contact email:

    sam.provis@search.co.uk

  • Job ref:

    Req/555816

  • Published:

    24 days ago

  • Expiry date:

    2020-08-21

  • Start date:

    01/04/2020 09:01:35

A very exciting new role has come in working as a Call Handler in the Godstone area moving to the Wallington area in September permanently.

Additionally, it is essential to have an up to date DBS check completed within the past 12 months and a copy of this certificate.

Role: Call Centre Agent
Salary; £18,000 raising to £19,500 after probation is completed
Hours: Monday - Friday on shift patterns - 8:00am - 4:30pm then 12:00pm - 9:30pm week on week
Location: Godstone with relocation to Wallington

Job Description

* Dealing with queries through the telephone, email and online forms
* Going through forms with the customer and interpreting their needs
* Ensuring the correct checks are completed as per compliance requirements
* Updating the CRM systems accurately

Experience and Skills Required

* Any form of call centre/phone based experience
* Able to deal with vulnerable customers over the phone when required
* Able to resolve complaints at the first instance when required
* DBS checked completed within the past 12 months and certificate to show this
* Excellent communicator

If this sounds like the role for you then apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.