Call Centre Advisor - Customer Retentions

  • Location:

    Leicester, Leicestershire

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Samuel Matondo

  • Contact email:

    Samuel.Matondo@search.co.uk

  • Job ref:

    Req/550031

  • Published:

    5 months ago

  • Expiry date:

    2020-02-29

  • Start date:

    Immediate Start

Customer retention - Sales/Up-selling - Call Centre - Leicester - Permanent

Details:
Position: Customer Retention Advisor
Salary: £18,000 - £25,000 P/A + Commission
Days: Monday - Friday
Hours: 10:00am - 19:00pm
Location: Leicester, City Centre
Perks: Performance bonus + incentives; Career Prospects

Our client is introducing a new campaign that targets winning back customers in the heart of Leicester, City Centre. The role requires working in a call centre and is having to make outbound calls to previous/existing customers. This campaign focuses on customer retention's and up-selling.

Your Skills & Requirements:
* Ability to working within a fast paced customer service & sales environment.
* Have the ability to make outbound calls to customers (business to customer; B2B).
* Demonstrate up-selling and/or sales ability
* Self-motivated, able to remain positive and focused when under pressure.
* Personal resilience, desire to succeed by handling customer objections.
* Target driven, for example sales, quality and productivity.
* Lots of initiative and able to problem solve.

Previous Experience:

Customer Retention/Up-selling/Inbound Sales/Outbound Sales/Sales/B2B/B2C/Telesales/Direct Sales


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