Call Centre Advisor

  • Location:

    Liverpool

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Rebecca King

  • Contact email:

    Rebecca.King@search.co.uk

  • Job ref:

    Req/561247

  • Published:

    about 1 month ago

  • Expiry date:

    2020-09-26

  • Start date:

    ASAP

An exciting and challenging opportunity has arisen for an exceptional Customer Service professional based in Liverpool. We're helping a busy property company recruit an experienced Customer Service Advisor in Speke, with a £12.19 hourly rate salary and some great company benefits.

The primary purpose of this phone-based customer assistant role is to provide support to tenants, resolving an extensive range of queries and issues, and regularly liaising with external parties. This role requires attention to detail and an adaptable, fast-paced work approach.

This is a full-time, temporary, ongoing opportunity that is due to last for a minimum of 6 months; but it may lead to permanent opportunities.

If you were in this role already, over the last few days you would have:
● Provided advice, assistance and information to all inbound queries
● Guided customers through processes and procedures
● Identified and logged repairs, liaising with contractors to schedule appointments and seek advice
● Raised questions and issues regarding rent and tenancies
● Made several outbound calls concerning payments, benefits, scheduling appointments, etc.

You will also be communicating with external parties to help meet tenants' needs and will need to update call history notes and admin after all conversations accurately.

To apply for this role, you will need a minimum of 12 months' experience in a Call Centre role, excellent customer service knowledge, and a flexible approach to working hours. Training will be provided, and there may be opportunities for keen and skilled candidates to land a more permanent position in the organisation.

To apply for this Customer Service job in Liverpool, contact us today, and we'll get the ball rolling for you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age