Broker Support Executive

  • Location:

    Glasgow, Scotland

  • Sector:

    Sales

  • Job type:

    Permanent

  • Salary:

    Up to £22000.00 per annum

  • Contact:

    Natalie Galloway

  • Contact email:

    Natalie.Galloway@search.co.uk

  • Job ref:

    Req/553951

  • Published:

    4 months ago

  • Expiry date:

    2020-04-08

  • Start date:

    09/03/2020 11:57:00

French or German Speaking Broker Support Executive
Up To 22k Per Annum With Guaranteed 30% Bonus
And Uncapped

We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities.

The Position: Reporting to the Broker Sales and Support Team Manager, you will be responsible for the end to end broker service process for our CGHO intermediaries.

Main Duties/Responsibilities:

* Provide the highest levels of broker service, striving for first contact resolution, responding within given timelines.
* Monitor central team inbox and report on work levels and control work flow
* Monitor turnaround times to ensure all workload are settled within set timelines
* Respond within the time commitment given to enquiries regarding broker enquiries and perform necessary action as required,
* Build relationships with internal departments to ensure all resources are utilized to the benefit of the broker
* Identify potential process improvements and make recommendations to Team Leader
* Actively support other team members and provide resource to enable all team goals to be achieved.

Experience Required:

* A minimum of 12 months experience in medical administration or customer service focused organization.
* Experience of working in a Contact Centre environment.
* Ability to meet/exceed targets and manage multiple priorities.
* Proficient in Microsoft Office applications.
* B2B experience preferred but not necessary

Skills:

* Must possess excellent attention to detail, with a high level of accuracy.
* Strong interpersonal skills with good verbal and written communication to internal and external clients.
* Strong customer focus with ability to identify and solve problems.
* Ability to work under own initiative and proactive in recommending and implementing process improvements.
* Ability to organise, prioritise and manage workflow to meet individual and team requirements
* Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.