Billing Team Leader

  • Location:


  • Sector:

    Accountancy & Finance

  • Job type:

    Full Time

  • Salary:

    £24000 - £28000 per annum

  • Contact:

    Kathryn Smith

  • Contact email:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


Job Title: Special Billings Team Leader

Location: Glasgow

Hybrid (3 days office 2 days wfh)

Monday-Friday 9-5:30pm (Full time)

The role

Responsible for 4 direct reports within the Special Billing Team based in Glasgow, ensuring timely and accurate delivery of E-billing for the UK business. Analyse and resolve outstanding issues relating to unprocessed or rejected invoices. Support invoice processing via various platforms, query resolution and reconciliation of all sales ledger and e-billing data.


  • Deputising for the Team Manager as and when required for Special Billing related tasks and issues
  • Support senior management with day to day needs - including analysis and reporting to help shape business decisions
  • Communicate internally and externally as required to progress e-billing client management
  • Inspire the team to work together to achieve team and individual targets/KPI's
  • Motivate the team to work effectively and to a high standard, inspiring a positive attitude to quality and communication
  • Analysis of time and costs in relation to the client billing guidelines detailed in the contract
  • Support the processing of bills for our e-billing clients ensuring all client requirements are being met
  • Manage the uploading, monitoring and tracking of e-bills, ensuring that these are submitted within agreed SLA
  • Providing insight into root causes to drive continued improvement in billing performance
  • Support senior management with their day to day needs including analysis and reporting to help shape business decisions
  • All queries logged via the central finance system
  • Manage client overtrading
  • Manage MSP and client credit limits
  • Provide analytical information and suggest process improvement
  • Establish relationships with operational staff
  • Establish professional relationships with clients

Key Success Measures

  • Minimum aged debt (<3%)
  • Account paid to terms
  • Improved cash flow
  • Positive feedback on processes
  • Achieve monthly and quarterly cash targets
  • Continuous process improvement
  • Proficient query resolution

Skills & Experience

  • Advanced Excel skills
  • Excellent numeric, analytical and problem solving skills with a keen attention to detail
  • Team player & strong leadership skills
  • Experience supporting a team in a Billings environment


  • Competitive salary (experience dependant)
  • 10% performance based bonus
  • Hybrid working