Arrears Advisor

  • Location:

    Redhill, Surrey

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:


  • Contact:

    Tina Goss

  • Contact email:

  • Job ref:


  • Published:

    10 days ago

  • Expiry date:


  • Start date:

    05/02/2020 13:00:35

Are you looking for your next full-time career challenge as an Arrears Advisor based in Redhill? Do you have a real passion for customer service and a genuine desire to help people facing financial difficulties get back on track?

We're recruiting for a well-established company known for their excellent customer service. They're seeking an Arrears Advisor in Redhill, for a full-time role paying £18,500 p/a. Full training and ongoing support will be provided, and you'll become part of a social and inclusive team.

The Arrears Advisor will undertake collections activity on unsecured and secured products. You will be working as part of a collaborative and committed team in the finance department dealing with a variety of calls to and from customers experiencing financial difficulties.

Main duties:

  • Make and receive calls to customers in arrears
  • Negotiate affordable, acceptable payment plans with customers

To succeed as an Arrears Advisor, you will need to bring about resolutions with debtors while delivering a high level of customer service, always following company policies, guidelines and regulations.

Skills required:

  • Negotiation, persuasion and collaboration skills to gain customer commitment
  • The ability to relate to people from a variety of backgrounds and circumstances
  • A persuasive, persistent, and self-motivated approach to work and customer interactions
  • The ability to take ownership of enquiries, avoiding the need to escalate to a manager

Ideally, you should have previous experience in a customer service or an Arrears Advisor role, along with call centre experience.

Your Benefits:

  • £18,500 annual salary, in a full time role
  • 25 days' holiday
  • Childcare vouchers
  • Company pension scheme and life cover

You will need to be flexible, working a rolling shift pattern between 9 am and 8 pm Monday to Friday, and 9 am to 2 pm Saturday (working 2 Saturdays in 4 weeks).

To apply for this Arrears Advisor role in Redhill, please get in touch with Tina today.


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