Application Support Specialist

  • Location:

    Surbiton, Surrey

  • Sector:

  • Job type:


  • Salary:


  • Contact:

    Simon Creber

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Start date:


Application Support Specialist (Applications, SQL, C#, platforms, Office 365, Configuration) - Permanent - Surbiton

Search IT are currenrly looking for an Application Support Specialist on a permanent basis for a global business specialising in government contract based work. The role will be based in Surbiton.

Salary: £25,000-£36,000 per annum
Location: Surbiton

Skills/requirements for the Application Support Specialist:
* Previous application support experience
* Experience of support SQL Server or C# based applications with a preference for people who have supported both
* Previous experience of working within an Agile methodology
* Experience of SCRUM would be desirable
* Candidates should be competent users of Microsoft Office 365 tools, as well as project management tools such as Microsoft Project or SmartSheet

The Application Support Specialist will be responsible for:
* Provides 2nd and 3rd line support for allocated platforms, to undertake analysis, diagnosis and resolution of application errors in accordance to internal SLAs
* Escalate where appropriate application bugs to Product Owners and PMO team for prioritisation in development sprints for in-house applications
* Escalate where appropriate application errors and bugs to 3rd party software vendors for technical support, ensuring resolution in accordance to agreed SLAs
* Provide monitoring of key systems, databases and APIs to resolve or escalate issues identified, and to ensure the integrity, safety, availability and performance of all data and applications
* Analysing trends to suggest improvements and enhancements with a view to reducing or minimising down time and usability of systems
* Supports the delivery of product roadmaps to Client Services team with the IT business partner for the account
* Deliver business analysis on requirements for new and existing applications
* Develop/configure new applications/changes/fixes/enhancements/reporting based on user stories as scheduled by the PMO team
* Work with the PMO team to safely deploy changes into production systems
Delivers best practice security standards as part of the IT Security standards delivered under ISO 27001
* Support the IT Training Manager with training and awareness of products, services, and processes to end users and superusers
* Ensuring high quality technical documentation is maintained

Start date is ASAP

Please send an up-to-date copy of your CV to be considered for this position.

Application Support Specialist (Applications, SQL, C#, platforms, Office 365, Configuration) - Permanent - Surbiton

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