Application Support Analyst

  • Location:

    Livingston, West Lothian

  • Sector:

    Professional Services

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Ciaran Ahern

  • Contact email:

    ciaran.ahern@search.co.uk

  • Job ref:

    Req/508153

  • Published:

    about 2 months ago

  • Expiry date:

    2019-08-24

  • Startdate:

    17/12/2018 15:22:52

Application Support Analyst / SQL / Windows / ITIL

Fantastic opportunity to join a market leading business as an Application Support Analyst. You will be part of a business critical team who are responsible for supporting application users and ensuring client SLAs are achieved. You will be part of a well established team who provide ongoing support for a bespoke application.

This role will involve:

  • Providing and completing incident management tasks
  • Liaising with specialist teams
  • Documenting support cases, including resolution and escalation
  • Working with technical teams on problem management
  • Building relationships with customers and assisting in the overall improvement of business processes

Essential skills will include:

  • Experience working in an application or IT support role
  • Strong understanding of SQL and Windows Servers
  • Knowledge of relational databases
  • Experience of SQL queries

If you are passionate about providing excellent support to clients and want to work for an organisation that invests in you through time and training this is an excellent opportunity for you.

Application Support Analyst / SQL / Windows / ITIL

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