Application Support Analyst

Application Support Analyst - SQL, Windows


Excellent opportunity to join a global business as an Application Support Analyst where you will be part of a well established team that invests in their staff.


Role responsibilities include:

* Logging, tracking and investigating incidents, liaising with colleagues to ensure SLAs are achieved

* Document support cases, following up with customers where necessary to ensure customer satisfaction

* Ensure relevant documentation is provided to log calls and follow escalation procedures when necessary

* Work closely with other teams across the business to assist in closing support calls

* Build relationships with customers and assist in the overall improvement of business processes


You'll bring:

* Experience working in an application support role including responding to and closing support calls

* Strong understanding of SQL and Windows Server 2008 / 2012 / 2016

* Knowledge of relational databases

* Incident, problem, change and release management experience

* Understanding of ITIL principles


If this is of interest and you'd like to find out more, please apply in the first instance.

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