Administration Assistant

  • Location:

    Middlesbrough, North Yorkshire

  • Sector:

    Financial Services

  • Job type:

    Full Time

  • Salary:

    £17000.00 - £19000.00 per annum

  • Contact:

    Sally Henderson

  • Contact email:

  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Start date:

    15/04/2019 12:29:09

Administration Assistant
Location: Middlesbrough, TS1
Salary: £17,000-£19,000

We have a fantastic opportunity for an Administration Assistant to work for our client a Pensions organisation based in Middlesbrough City Centre.

Key Duties & Responsibilities:

* You will be a member of the Administration team providing support services to ensure that the Pensions Unit functions efficiently and provides a high quality service to all clients
* Adhering to best practice procedures in all aspects of Pensions Administration related tasks as defined by the Company
* Provide support to all the teams in the Middlesbrough office and across XPS where necessary
* Logging and scanning post/correspondence
* Monitoring email accounts and allocation of emails
* Maintain stock lists and ordering of office supplies as needed
* Answer queries raised by employees and clients
* Arrange travel and accommodation
* Assist in the preparation of Client reports by compiling statistical data from the Pensions Administration system
* Convert paper documents into scanned images and allocating images to member records held on the
* Data cleansing - adding to and amending data held on the pension administration system
* Updating relevant pension administration databases and systems
* Receiving and handling internal and external telephone queries
* Producing letters to 'draft standards' via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking
* Returning original documentation and certificates to customer/member
* Amending of and with experience developing into checking non-financial work e.g. change of address
* Developing a basic knowledge and awareness of our clients and associated schemes
* Assisting the team with project related work e.g. bulk mailshots to scheme members
* Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients

Qualifications & Experience:

* GCSE grade C or above in Maths and English
* IT proficient, in particular Microsoft Word, Excel & Outlook
* Good interpersonal skills
* Good written and communication skills
* Strong organisational, planning and prioritisation skills
* Willingness to learn
* Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner
* Able to take ownership and responsibility for own work
* Enthusiastic, positive and flexible approach to work
* A high degree of accuracy and attention to detail is required in order to perform duties both numerical and written
* Able to work as part of a multi-disciplined team
* Able to recognise the need for a customer focused approach to their delivery both in terms of quality and exceeding customer expectations
* Demonstrates a commitment to progressing a pensions administration career
* Flexible approach to work pressures

For more information please contact Sally Henderson at the Search Consultancy in Leeds on 0113 308 8064 or email

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.