Administration Assistant

  • Location:

    Middlesbrough, North Yorkshire

  • Sector:

    Financial Services

  • Job type:

    Full Time

  • Salary:

    £17000.00 - £19000.00 per annum

  • Contact:

    Sally Henderson

  • Contact email:

    sally.henderson@search.co.uk

  • Job ref:

    Req/516528

  • Published:

    4 months ago

  • Expiry date:

    2019-04-11

  • Startdate:

    15/04/2019 12:29:09

Administration Assistant
Location: Middlesbrough, TS1
Salary: £17,000-£19,000

We have a fantastic opportunity for an Administration Assistant to work for our client a Pensions organisation based in Middlesbrough City Centre.

Key Duties & Responsibilities:

* You will be a member of the Administration team providing support services to ensure that the Pensions Unit functions efficiently and provides a high quality service to all clients
* Adhering to best practice procedures in all aspects of Pensions Administration related tasks as defined by the Company
* Provide support to all the teams in the Middlesbrough office and across XPS where necessary
* Logging and scanning post/correspondence
* Monitoring email accounts and allocation of emails
* Maintain stock lists and ordering of office supplies as needed
* Answer queries raised by employees and clients
* Arrange travel and accommodation
* Assist in the preparation of Client reports by compiling statistical data from the Pensions Administration system
* Convert paper documents into scanned images and allocating images to member records held on the
* Data cleansing - adding to and amending data held on the pension administration system
* Updating relevant pension administration databases and systems
* Receiving and handling internal and external telephone queries
* Producing letters to 'draft standards' via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking
* Returning original documentation and certificates to customer/member
* Amending of and with experience developing into checking non-financial work e.g. change of address
* Developing a basic knowledge and awareness of our clients and associated schemes
* Assisting the team with project related work e.g. bulk mailshots to scheme members
* Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients

Qualifications & Experience:

* GCSE grade C or above in Maths and English
* IT proficient, in particular Microsoft Word, Excel & Outlook
* Good interpersonal skills
* Good written and communication skills
* Strong organisational, planning and prioritisation skills
* Willingness to learn
* Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner
* Able to take ownership and responsibility for own work
* Enthusiastic, positive and flexible approach to work
* A high degree of accuracy and attention to detail is required in order to perform duties both numerical and written
* Able to work as part of a multi-disciplined team
* Able to recognise the need for a customer focused approach to their delivery both in terms of quality and exceeding customer expectations
* Demonstrates a commitment to progressing a pensions administration career
* Flexible approach to work pressures

For more information please contact Sally Henderson at the Search Consultancy in Leeds on 0113 308 8064 or email sally.henderson@search.co.uk




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