Account Manager

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:


  • Salary:


  • Contact:

    Allan Watret

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Startdate:

    12/06/2018 14:50:35

Are you committed to delivering exceptional experience to your business clients? Do you thrive in managing and motivating teams to deliver success?

My client, a world-leading BPO is seeking an experienced account manager to head up the operations and relationship with a number of key clients.

You'll be responsible for

Setting and meeting centre, team and individual KPIs
Overseeing training & coaching across key roles
Develop and implement process improvement and change
Allocate resources and drive savings initiatives
Collaborate with stakeholders across the company and influence client-impacting decisions
Managing risk and work within compliance and regulatory frameworks

The right candidate will be

Experienced in account management within a contact centre/BPO organisation
Able to succeed in a fast paced, client driven environment
A high successful coach & mentor
Able to prioritise and delegate effectively
Be a passionate and motivating leader
Able to act with integrity, honesty and enthusiasm

The starting salary is £35k, plus a great range of benefits

To express your interest, please apply.

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