Account Manager

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Allan Watret

  • Contact email:

    allan.watret@search.co.uk

  • Job ref:

    Req/484188

  • Published:

    2 months ago

  • Expiry date:

    2019-04-12

  • Startdate:

    12/06/2018 14:50:35

Are you committed to delivering exceptional experience to your business clients? Do you thrive in managing and motivating teams to deliver success?

My client, a world-leading BPO is seeking an experienced account manager to head up the operations and relationship with a number of key clients.


You'll be responsible for

Setting and meeting centre, team and individual KPIs
Overseeing training & coaching across key roles
Develop and implement process improvement and change
Allocate resources and drive savings initiatives
Collaborate with stakeholders across the company and influence client-impacting decisions
Managing risk and work within compliance and regulatory frameworks

The right candidate will be

Experienced in account management within a contact centre/BPO organisation
Able to succeed in a fast paced, client driven environment
A high successful coach & mentor
Able to prioritise and delegate effectively
Be a passionate and motivating leader
Able to act with integrity, honesty and enthusiasm

The starting salary is £35k, plus a great range of benefits


To express your interest, please apply.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.