2nd/3rd Line Support Engineer

  • Location:

    Bradford, West Yorkshire

  • Sector:

  • Job type:

    Permanent

  • Salary:

    £25000.00 - £30000.00 per annum

  • Contact:

    Simon Creber

  • Contact email:

    simon.creber@search.co.uk

  • Job ref:

    Req/550041

  • Published:

    4 months ago

  • Expiry date:

    2020-03-28

  • Start date:

    ASAP

2nd/3rd Line Engineer (3rd Line, Infrastructure, o365, VMware , Backup, Server, Exchange, Windows)- Permanent - Bradford

Search IT are currently looking for a 2nd/3rd Line Engineer on a permanent basis for our prestigious client based in Bradford.

Salary: £30,000 per annum
Location: Bradford

Skills/Requirements for the 2nd/3rd Line Engineer:
* Previous experience in a similar role
* O365 experience
* Strong Active Directory experience
* Virtualisation experience using VMware as a preference
* Strong backup technology experience
* Ability to work with 3rd Parties from a managed service perspective
* Extensive Windows Server experience

The 2nd/3rd Line Engineer will be responsible for:
* Assisting first and second line with the handling of incidents, problems and queries to the support desk as required, providing a professional point of contact for all support issues and enquiries.
* Investigating and resolving technical issues escalated from helpdesk support.
* Resolution of issues promptly, courteously and professionally to agreed service levels (SLAs), liaising with other service team members and third-party support partners and suppliers, as required.
* Training and development of IT team colleagues on technical issues as required.
* Contributing to the implementation of the IT operational roadmap and infrastructure refresh programme.
* Carring out detailed health-checks on all systems including; updates, Hardware/Software checks.
* Providing high level infrastructure support, ensuring that uptime is within business needs.

The above is a shrunk down list of the full duties.

Start date is ASAP

Please send an up-to-date copy of your CV to be considered for this position.

2nd/3rd Line Engineer (3rd Line, Infrastructure, o365, VMware , Backup, Server, Exchange, Windows)- Permanent - Bradford

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.