2nd Line Support Analyst / IT Helpdesk Engineer

  • Location:

    Guildford, Surrey

  • Sector:

  • Job type:


  • Salary:

    Fixed Term Contract @ 7 months (£45k pro rata)

  • Contact:

    Jamie Dalziel

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Start date:

    23/12/2019 15:00:51

Wanted: 2nd Line Support Analyst - @ 7 Month FTC starting in January (£45k Pro Rata)
Location: Guildford (1 Day per week in Woking)

A skilled 2nd Line Support Analyst / IT Helpdesk Engineer is required to join a leading Legal Firm's IT Department based at their Guildford office to help with the IT function

The ideal applicant will be self-motivated, flexible, a team player and have excellent communication skills. Candidates will be required to use their own initiative and to deal with all IT queries in a friendly and professional manner to employees at all levels. Candidates must be analytical with good problem solving skills and have the ability to work under pressure.

The role is covering a period of leave and there will be a hand-over at the start of the fixed-term contract.

Working knowledge of the products below is very much favoured:

* Office 2016 / Exchange
* BigHand Digital Dictation
* Skype for Business
* Oyez Legal Forms
* Quantum Skip
* iManage Work
* Mattersphere
* Elite 3E
* Rekoop Digital Dictation
* Adobe Acrobat and Reader
* Online Services - Land Registry, WestLaw, iManage Share

Skills / Attributes Required
* Strong knowledge of Microsoft environments
* Analytical, ability to troubleshoot problems
* Strong verbal/written communications skills.
* Driving Licence
* Ability to prioritise & execute tasks in a high pressure environment to meet deadlines.
* Sound understanding of Windows environments

The role requires a candidate willing to work flexi-hours. The hours are 37 hours per week, working shift patterns of 9.30am to 6pm or 8.00am to 4pm.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.