1st/2nd Line Support Engineer

  • Location:

    Bacup, Lancashire

  • Sector:

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Simon Creber

  • Contact email:

    simon.creber@search.co.uk

  • Job ref:

    Req/550798

  • Published:

    4 months ago

  • Expiry date:

    2020-04-03

  • Start date:

    ASAP

1st/2nd Line Support Engineer (1st Line, 2nd Line, Support, Service Desk, Helpdesk, Windows, AD, Active Directory) - Permanent - Bacup

Search IT are currently looking for a 1st/2nd Line Support Engineer on a permanent basis for our client based in Bacup.

Salary: £23,000 per annum
Location: Bacup

Skills/Requirements for the 1st/2nd Line Support Engineer:
* Some IT Support experience/knowledge
* Excellent Customer Service skills
* Previous experience of Service Desk or Helpdesk support
* Knowledge of Windows Server
* Knowledge of Active Directory
* Strong work ethic

Start date is ASAP

The 1st/2nd Line Support Engineer will be responsible for:
* Taking calls from the business and recording tickets accurately
* Taking tickets to completion where possible
* Set expectations of Customers / Users as to what will happen next
* Own tickets through to completion even when they have been passed to others or a 3rd party
* Accurately fix or fulfil First and Second Line Tickets
* Provide timely updates on ticket progress to Customers / Users
* Updating the IT Help Desk knowledge base
* Continually work with owners of 3rd Line Helpdesk queues to ensure the maximum number of Tickets are fixed and fulfilled in the First and Second Line
* Identify recurring problems

Please send an up-to-date copy of your CV to be considered for this position.

1st/2nd Line Support Engineer (1st Line, 2nd Line, Support, Service Desk, Helpdesk, Windows, AD, Active Directory) - Permanent - Bacup

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.