Customer service advisors have an essential role to play in any organisation. They are on the front line, and very much the first point of contact for a customer who has a query. If you're looking for customer service jobs, then read on to understand more about what's on offer.
As a customer service advisor, you are expected to listen and understand a customer query and then take the necessary action to resolve it for the customer. The queries that a customer advisor would deal with day to day can be varied. It may be a question about a product or delivery, a call to update the customer details, processing a payment, to name but a few.
Over the years, the role of a customer service advisor has changed. In modern call centres, customer service advisors could be dealing with customers over email and even social media, responding to queries quickly.
With any customer service advisor job, there will be an element of administration work, usually data entry.
As a customer service advisor, you may also look to promote and “upsell” further products and services to existing customers. This will involve having in-depth product knowledge and being able to communicate the features and benefits of a product, helping the customers understand how it will add value to them.
Skills and experience needed for customer service jobs
To be an exceptional customer service advisor, you will be a people person and be passionate about meeting customer needs. You will be able to listen to customers and gain their trust.
As a customer service advisor, you will be hard-working and comfortable working in a fast-paced environment where there is an expectation to take high volumes of calls and to work to Key Performance Indicators (KPIs).
For some call centre jobs, there is an expectation that a customer service advisor will have previous experience working in a call centre. However increasing numbers of organisations are more open to considering people from other customer service jobs, such as retail and hospitality.
Why you should look for customer service jobs and kick start your career as a customer service advisor
Landing yourself a customer service advisor job could be the starting point of a very successful career. Many senior leaders within call centres start off as customer service advisors and progress through the ranks to senior call centre manager positions.