Find your better future.
Goodbye working unhappy, hello doing what you love. Trust our specialists to make your job search easy.
Bilal Oussellam
- Business Director
- Call & Contact Centre
- Edinburgh
Bilal's bio
I have been working with Search since 2011, and support our Call & Contact Centre team across the East Coast. I provide multilingual candidates for a mix of temporary, permanent contract solutions in call and contact centres and commercial sectors.
I specialise in tailored recruitment that suits my clients bilingual and multilingual needs. My team and I think outside the box and will stop at nothing to source the highest calibre of candidates for the role, get in touch today to find out more about the recruitment support we offer.
More from me
How our Call & Contact Centre team recruited exceptional multilingual talent during lockdown
Live jobs
What people say about us
“We wanted to say a big thank you for working with us and providing the ICT Support Staff for COP26.
You really understood what we were looking for from the initial conversation and the team were amazing. Their willingness to take on new roles such as being Digital Clerks, formatting computers and phones for the UNFCCC, and their general helpfulness with the delegates was noticed by everyone working on the event.”
Kim Sullivan
COP26 ICT Logs Manager
Identity
"I went to Search after being made unemployed very unexpectedly at the start of COVID 19. Within two weeks I had a 4-month contract for work, every recruitment consultant was absolutely marvelous and they found me a role that I would qualify for.
I want to personally thank Bilal who was extremely helpful and patient with me. I couldn’t believe the kindness of all the Search staff and I wouldn’t hesitate to refer or use the service again!"
Candidate
"I just want to say a massive thanks to Tom for helping me every step of the way through the interview process. After spending years in the hospitality industry, he reassured me and gave me the confidence to pursue something outside my comfort zone.
I’m feeling very positive about the future."
Candidate
"I would like to say a big thank you to Ashley and Lynne for their support recently.
We were struggling to fill our latest full time induction and they referred 2 last minute quality candidates which meant we made our numbers.
Both placements have settled in well and seem to be really enjoying their time at Capquest."
Resourcing Consultant
Capquest Group
"The pressure to deliver is huge and a large part of that is finding the right staff across Edinburgh and Orpington.
From the outset Ben’s advice and guidance was invaluable.His understanding, knowledge and reach into the Edinburgh market is outstanding, matched by his ability to deliver quality candidates."
Team Manager
Mercer
"In a time when Covid-19 led to people losing their jobs, Search gave me a lifeline and helped me gain my confidence again.
From day 1, Levi and the Call & Contact Centre team made me feel valued and made sure that any questions or issues I had were sorted quickly.
I can honestly say that I already have and will continue to recommend Search Consultancy to people I know."
Candidate
Call & Contact Centre Blogs
How to turn a temporary job into a permanent job
Have you landed a seasonal call centre job to tide you over this Christmas and envisioned yoursel...
Read more
The future of Customer Service
In today’s online world, there is still a huge demand for good old-fashioned customer service, ov...
Read more
Work from home in Customer Service
With the pandemic changing the world of work for many industries, the online customer service and...
Read more
How to progress your career in a Call Centre
One of the benefits of working in a Call and Contact Centre is the opportunity for career progre...
Read more
Pivoting from Retail to a new industry: How Search Call and Contact Centre can help
Faced with unprecedented levels of disruption and redundancies caused by COVID-19, many have fou...
Read more
A day in the life of a Call & Contact Centre Representative
Working in call and contact centres can provide a wealth of opportunities for bonuses and career ...
Read more