Tags: industry-insights-call-centre, Call & Contact Centre, blog

​Across the UK, the outbound sales and customer support sector employs over 1.3 million people. Spanning across the UK’s biggest industries, applicants can find themselves working in finance, property and retail to name a few.

There’s more to the job than answering phones, so we’ve taken a look at the most common roles in the industry based upon placements we make daily.

1. Customer Service Advisor

Working to ensure a company’s customers are completely satisfied, customer service advisors are often the first point of contact. With an emphasis on building relationships and salaries typically ranging from £18,000 – £23,000, this role presents a great opportunity to start a career in the outbound sales and customer support sector.

2. Sales Advisor

The sales advisor role is well-suited to ambitious and self-motivated individuals. Working towards targets and hitting deadlines, those in this role can build rapport with potential and existing clients to help provide a service tailored to their needs.

While previous sales experience is often needed, many companies in this sector provide on the job training with opening salaries ranging from £18,000 - £25,000 with generous OTE packages.

3. Team Leader

The outbound sales and customer support sector is full of opportunity with many companies looking internally to fill leadership roles. Team leaders actively engage with others to help keep them on track and achieve measurable results.

Motivating a team and ensuring performance feedback is communicated appropriately are just some of the management responsibilities required of a leader. With salaries often ranging between £20,000 and £30,000, those who have experience within the outbound sales and customer sector will have an advantage in these roles.

4. Customer Service Manager

Responsible for monitoring several teams and their leaders, customer service managers monitor, develop and standardise operational procedures. Those in this role possess a range of skills including solid analytical skills, attention to detail and strong organisation.

With typical salaries starting at around £25,000, customer service managers also benefit from OTE as they lead their team towards key performance indicators.

 5. Call Centre Support

For those looking to enter the industry in a supporting role, these opportunities allow you to work across a wide variety of sectors including recruitment, HR, marketing and IT.

These roles tend to provide flexibility as call centre support jobs can provide permanent placements working 9-5 Monday to Friday, or take a rota-based approach providing flexibility.

6. Subject Matter Expert

Those in this role are called upon to provide valuable information resources within, providing a wealth of knowledge and support to agents.

Subject matter experts may serve as liaisons to the functional area from which they obtained their expertise, and are often turned to for assistance and up-to-date information on a speciality, policies, processes, quality, marketing programs or general contact centre issues.

7. Project Manager

Following the entire project lifecycle, these managers have a variety of responsibilities including day-to-day running and the delivery of projects. Often turning large and complex ideas into a reality, this role involves making and maintaining key decisions.

Alongside this, project managers lead continuous improvements, meaning there’s plenty of room for them to pivot towards new challenges as more projects arise.


At Search, we have hundreds of outbound sales and customer support jobs available. So, if you’re looking to kick-start your career in a sector which can offer progression, flexibility and a competitive salary, take a look at our latest opportunities or get in touch with our team today.