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If you're on the hunt for a new job which could help you develop new skills and gain valuable experience, then kick-starting your career in customer services could be exactly what you need.
Because most big companies have an increasing demand for call centres and Customer Service Advisors, particularly during the Christmas rush, the number of customer services positions is also growing.
In this blog, we list our top reasons why you should become a Customer Services Advisor or Customer Service Representative.
We all know how off putting looking for a job can be, especially if you have little or no experience. If you are new to the job market or you have recently graduated then a customer service role could be ideal for you.
The basic requirements for most call centre jobs are good communication skills and computer knowledge, but some positions will require fluency in languages such as English, French or German.
Customer Services is a competative industry, and most call centres will offer a higher salary than most entry level positions, along with a host of additional benefits such as high street vouchers and comprehensive career development programmes.
In addition, many companies offer extra compensation for over time or for working on specific timing, such as night shifts. Customer Service Advisors would also receive commissions in addition to the set salary. Other benefits might include life insurance or a free gym membership, however, these will depend on the company.
As most Customer Service jobs do not require previous experience, free training is provided to the Customer Service Advisors at the beginning of their contract. This is a great opportunity to develop new skills and enhance existing ones such a communication skills and multi-tasking.
Because you will be dealing with particular products or services, you will also gain understanding of the company and the industry in which it operates, providing you with a great basis for your future career.
Unlike other departments, Customer Services employ people from different generations, backgrounds and cultures. This makes for an interesting and productive environment for you to develop your skills.
A multicultural team is never boring and as you will be seated close together you get a lot of opportunities for interaction.
Once you have entered the call centre as a Customer Service Advisor, you will learn a lot and gain valuable experience. Most big companies prefer to hire and promote from within as the people already have knowledge of the organisation.
As an Inbound Call Centre Agent you will be exposed to all functions of the business which could potentially lead to you getting your dream job much faster.
Whether you're in between jobs, or looking to start your career in Customer Services, we are recruiting for over 800 Customer Services jobs nationwide. Contact us for more info, or take a look at our vacancies below!