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Working at a call centre is not just about delivering and receiving calls. In fact, there are many different and exciting jobs you can get at a call centre, ranging from roles in customer service, to project management and even Marketing or IT!
One of the best things about applying to work at a call centre is that companies will generally have entry-level jobs that don't require a great deal of experience or qualifications beforehand. Once you've got your foot through the door, you will then have the opportunity to move up the ranks, so long as you put in the graft and continuously look for ways to.
Although many call centres offer comprehensive training which will allow you to settle into your role, it’s important to continuously look for ways in which you can develop your skills and grow on a professional level. Do that, and we guarantee that you will go far!
Below, we list seven typical jobs you can get at a call centre, ranging from entry, to support and senior/management level:
This role is ideal for individuals with a genuine passion for customers and developing relationships. To be successful at this role, you will be expected to be IT- literate and possess a versatile, accurate approach to work. If you are determined and ambitious, this could be the perfect opportunity for you. Find out more and apply to Customer Service Advisor roles here.
A well-suited role for those who enjoy working in a sales environment; working to targets and meeting deadlines. You’ll need to be ambitious and self-motivated. Proven experience in a customer or call centre environment would be an advantage, alongside the ability to build rapport over the phone and influence customers. Find out more and apply to Sales Advisor roles here.
This role is ideal for ambitious individuals who enjoy leading teams and actively engaging others to achieve measurable results. You will need to be able to engage with others easily to be an effective people manager, motivating others as well as providing feedback to individuals on their performance. Proven experience in a customer or call centre environment would be an advantage, alongside the ability to work intuitively and analytically. The ability to evaluate the performance of your team against key performance indicators is crucial! Find out more and apply to Team Leader roles here.
If you’re detail-orientated, organised, possess good analytical skills and are results driven, than this is the role for you. As second-line management, customer service managers are responsible for managing several teams and team managers in monitoring the service and operations of call centre agents, develop and standardise call centre operational procedures and assist in managing core projects including coaching, mentoring and administration. Find out more and apply to Customer Service Manager roles here.
For those who have a long-term career strategy, there are opportunities to progress to support roles within a call centre which include but are not limited to recruitment, HR, Marketing and IT. Find out more and apply to Call Centre Support roles here or alternatively apply to work with one of our exceptional clients as Call Centre Support in Edinburgh.
This role calls on you to be a valuable information resource within a call centre, providing a wealth of knowledge and support to agents. Subject matter experts may serve as liaisons to the functional area from which they obtained their expertise, and are often the ‘go to’ people for assistance and up-to-date information on a speciality, policies, processes, quality, marketing programs or general contact centre issues.
If you enjoy making and maintaining key decisions, this could be the opportunity for you. With a variety of responsibilities involving day-to-day running and deliverance of projects, leadership and negotiation skills, you should have a proven track-record of delivering large and complex projects already. It is also important that you are a comfortable team leader and able to ensure projects are delivered on time by the team members you will be managing. A project manager is also responsible for leading continuous process improvement. This means that opportunities will often arise for people to move into roles supporting projects with further development to managing projects.
Do you have what it takes to work in a call centre? We have a wide range of call centre jobs to choose from, whether you are looking for telesales jobs, customer service jobs, or call centre team leader jobs. Click the button below to apply to one of our amazing call centre jobs today!