Find your better future.
Goodbye working unhappy, hello doing what you love. Trust our specialists to make your job search easy.
If you are looking for part time or full time jobs that can help you develop new skills and gain valuable experience, then a call centre job could be exactly what you need. As most big companies have an increasing demand for call centres and Call Centre Agents, the number of available call centre jobs is also growing.
There are two main types of call centre positions. The first one deals with inbound calls, while the second deals with outbound calls. Those who handle inbound calls are those concerned with customers’ enquiries, information, or complaints and the call centre agent is responsible for resolving these issues. Outbound calls, on the other hand, are initiated by the Outbound Call Centre Agents and aim to collect information from the customers, conduct a survey, or confirm personal data, among others.
In this blog, we share the top eight benefits of being a Call Centre Agent, and what you should do to get the most out of your career.
We all know how off-putting looking for a job can be, especially if you have little or no experience. If you are new to the job market or you have recently graduated then a call centre job could be ideal for you. The basic requirements for most call centre jobs are good communication skills and computer knowledge. So if you're tech savvy and have the gift of the gab, then you're more than halfway through the door.
Call centre jobs also offer a higher salary than most entry level positions and additional benefits. Most companies offer extra compensation for over time or for working on specific timing, such as night shifts. Call centre Sales Agents would also receive commissions in addition to the set salary. Other benefits might include life insurance, free gym membership and special discounts, however, these will depend on the company.
As most call centre jobs do not require previous experience, free training is provided to the agents at the start of their contract. This is a great opportunity to develop new skills and enhance existing ones such a communication skills and time management. Because you will be dealing with particular product or services, you will also gain understanding of the company and the industry in which it operates, providing you with a great basis for your future career.
Once you have entered the organisation as a call centre agent, you will learn a lot and gain valuable experience. Most big companies prefer to hire and promote from within as the people already have knowledge of the organisation. As an Inbound Call Centre Agent, you will be exposed to all functions of the business which could potentially lead to you getting your dream job much faster.
Unlike other job or departments, call centres employ people from different backgrounds and cultures, which provides an interesting and productive environment for you to develop your skills. A multicultural team is never boring and as you will be seated close together you get a lot of opportunities for interaction.
Call centre jobs are almost predominantly offered by multinational companies whose names are well-known. As such, the call centre offices are usually nice and situated in great business buildings, often equipped with gyms, recreation rooms and refreshments. These could easily impress your family and friends and help you create the image of a successful professional.
Not a fan of office wear and dress codes? Then the call centre jobs are ideal for you. Most call centres have a very informal dress code so you do not need to worry about suits and ironing shirts every day.
We all hate it when after a long day at work we still need to bring some work home. With call centre jobs this never happens. Once you have logged out of your computer, you are done for the day.
These are just some of the benefits offered by call centre jobs. If you believe that a career at a call centre is something for you, then we can help you get there. We are currently recruiting for over 800 call centre jobs throughout the UK, so have a look and apply for one that suits you.