Tags: Call & Contact Centre, call-centre, blog

In previous episodes of this series, we covered the benefits of kick-starting a career within a call centre, and the multiple avenues to professionally progress within the industry. In our third and final part of this series, we list our top tips to get promoted within a call centre!

Top 3 tips to get promoted within a call centre

A promotion takes determination, patience and hard work, so here are a few expert tips to help get you started.

1. Be a team player

Call centre managers take notice of agents who help others out through their own volition. An employee, who mixes well with others and is prepared to help other agents out when they have problems, is the one who will go far. If you’re looking to be promoted, it’s important that you take a genuine interest in the account you are working on and the work of the company as a whole.

The same applies in a sales environment, where it’s essential to hit targets! While it’s good to be mindful of your own performance, it’s equally as important to think about how your work can benefit the company, not just yourself. Demonstrating your maturity and leadership in helping your teammates develop and achieve their goals, is sure to get you noticed by your manager.

2. Find creative solutions to problems

Critical thinking and the ability to creatively solve problems will set you apart from those who are merely content to complacently follow instructions without taking initiative.

Although many ideas which seem good on paper don’t necessarily prove practical upon application, managers admire and respect employees who demonstrate initiative and show that they are thinking about ways to improve their working environments and processes.

3. Continuously learn new skills

Working in a call centre involves more than just taking and making calls, and there are many ways in which you can challenge yourself to learn new skills that will not only increase your chance of a promotion, but also enable you to feel fulfilled in your role. For example, technology has significantly influenced the way call centres facilitate communication and customer service, so you could challenge yourself to improve skills in social media management.

Do you have a call centre promotion success story that you would like to share? If so, drop us a line here.

Calling all call centre job seekers!

Do you have what it takes to work in a call centre? We have a wide range of call centre jobs to choose from, whether you are looking for telesales jobs, customer service jobs, or call centre team leader jobs. To see our full list of vacancies, simply…