Search is out in force at the CCA Convention 2016

Search is out in force at the CCA Convention 2016

The Customer Contact Association (CCA) hosts its annual Convention in Glasgow this week and, as the leading call and contact centre recruitment specialist, the team from Search Consultancy will be in attendance.

Simone Lockhart, Managing Director for Search in Scotland, and Julie Calisir, Search’s Head of Call Centre and Office Services recruitment, are looking forward to the event on Wednesday and Thursday at Glasgow’s Hilton hotel on William Street in the city centre. The annual Convention is one of the key events in the customer service calendar and offers the opportunity for call and contact centre professionals to network and hear from some of the industry’s leading experts on a range of customer service related topics.

Hosted by broadcaster Kaye Adams, this year’s Convention will have a special focus on the influence and impact of digital, social and mobile and the ways that these platforms are forcing organisations to reassess effort and strategies when it comes to customer retention, investments and embracing new opportunities.

Speaking from Search’s West George Street office where she is based, Simone said: “We’re excited to be attending the Convention this year particularly with the main themes of the event being social, digital and mobile. As one of the most recognisable recruitment brands in the UK, we know how important it is to embrace these channels to strengthen our brand, grow our candidate base and connect with new clients.”

The team will also be in attendance at the CCA’s annual awards due to take place on Thursday night after the Convention. The awards celebrate the crème de la crème of the customer service industry and Search’s Julie is delighted to be presenting an award: “It’s a real honour to be asked to hand out one of the gongs on Thursday night. Search Consultancy has long enjoyed a strong partnership with the CCA and it’s great to be a part of the UK’s best and most important awards do for customer service professionals.”

You can meet Simone and Julie along with Search’s Fiona Norman and Barry McDonald at the CCA Convention on Wednesday 16th November and Thursday 17th November at the Hilton in Glasgow’s city centre.

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