Online Portal Frequently Asked Questions

Getting Started

When will I receive my online portal login? 

  • An activation email will be sent to you in the first week that you are being paid, this is normally sent on the Wednesday.

    This will contain a link to access the portal and create a password.  This'll also show your unique login ID, which is also your Employee number.  You should activate your account as soon as possible.

    If you don’t receive the activation email by your first payment date, contact the Payroll Department on 0141 272 7777. 


The link you emailed me doesn’t work - what should I do?

  • Please contact the Payroll Department on 0141 272 7777.


What do I do if I forget my password or login ID? 

  • At the bottom of the login page there is a ‘Forgotten Username OR Password’ link.  When you click on this you'll be prompted to enter your email address and username or password.  Once you submit this a further activation email will be sent, again you use the link to create your password.
     

What do I do if I forget both my password and login ID?

  • Please contact the Payroll Department on 0141 272 7777. 
     

Viewing Documents

How do I view my payslips, P60, remittance and self-bill invoices? 

  • Choose the ‘Payslips’ or ‘Remittance’ link at the top of the navigation screen. The payslips/remittances are listed in date order with the most recent week at the top.

    At the bottom of the ‘Payslips’ screen you can view your P60(s).
     

I can't see my payslip for a certain week-ending date?

  • Please contact the Payroll Department on 0141 272 7777   


Updating your personal details

What if I want to change my details?

  • It's important that we hold correct and up to date information in order to ensure fast and accurate payments and communications. When you view your first payment advice you should check that all the information on it is correct.  If any information is incorrect you should update it via the ‘Change Details’ Section of the portal. 

How do I change my National Insurance number?

  • Go to the ‘Change Details’ link at the top of the navigation screen. Use the ‘Additional Information’ section to enter your correct National Insurance number and submit.
     

Receiving Messages

Why will Search send me a message via the portal?

  • The Payroll Department will notify you of any changes that directly affect Payroll via the online portal.  This could be due to changes to deadlines for Bank Holidays or changes in Government Legislation.


How do I know if there is a message in my online portal?

  • There will be a red flashing message at the top left of your portal stating ‘New unread message – click here to view’.


What should I do if there is a message in my online portal?

  • You should read the message and, if necessary, take any action promptly.


What happens with messages that I send using the portal?

  • Any messages you send will be received by the Payroll Department, this should only be used if you have a query relating to your Tax, National Insurance or STEP.  If you have any queries relating to your hours, rates etc. you should contact your Consultant in your local office.

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