Genesys Architect - Livingston

Salary: not supplied
Location: Livingston
Placed: 02/07/2010 23:03:41
Sector(s): I.T.
Type: Permanent
Recruiter's Ref: 118476

Genesys Architect - Scotland
Fantastic opportunity to join one of Scotland's fastest moving technology companies in key Genesys Architect/Designer role working on large, complex and bleeding edge projects. In this role you will take responsibility for the strategic design and development of the Genesys Core Framework, Routing, Reporting and GVP components. You will Design Authority for all contact centre applications and ensure that the team stays ahead of the Genesys technology curve.

For success in this role we would need you to have;

* An in-depth functional and technical understanding of modern contact centre operations.
* Significant experience with a number of different CTI, telephony, quality monitoring, workforce management and contact centre reporting systems.
* Specific in-depth design level expertise in Genesys framework and SIP Server
* Significant senior stakeholder management experience.
* Design level technical skills in at least two of the following areas: Inbound Voice Routing, CTI and Softphone Integration, Speech Self Service Technologies, Contact Centre Reporting Solutions.

For full details this role which will offer challenges and rewards and real opportunity to develop both career and skills in dynamic environment then send CV or call for further discussion.

Freddie Kydd Edinburgh ITD [apply below] .

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Dear Sir/Madam, <br /><br />I found your advert for the vacancy for a <b>Genesys Architect</b> on search.co.uk and I would like to apply for the position. I have enclosed my CV for your consideration and I look forward to hearing from you at the earliest opportunity.<br /><br /> Yours sincerely,