About this role
Role: Retention's Team Supervisor
Salary: £30k + Bonus
Location: Manchester
Are you a forward thinking leader with a passion for sales and customer loyalty?
My client is seeking a Retention's Team Supervisor to join their Contact Centre team and drive results through effective team management and strategy implementation.
Benefits
* 28 days holiday + bank holidays
* Enhanced pension
* Life assurance
* Private healthcare
* Employee Assistance Programme
* Cycle to work scheme
Duties:
* Setting team targets to achieve sales goals and customer satisfaction.
* Monitoring KPIs to ensure performance metrics are met and exceeded.
* Tracking leads and opportunities to maximise sales conversions.
* Implementing innovative sales strategies to drive revenue growth.
* Handling customer escalations with professionalism and problem-solving skills.
* Training, coaching, and developing teams through regular one-on-one sessions.
Requirements:
* Previous experience managing a team in a customer service department.
* Proven experience in training and developing your team to excel in their roles.
* Ability to manage multiple tasks at once and prioritise tasks effectively in a busy environment.
* Excellent communication skills to engage with team members and customers.
* Strong analytical skills to identify trends.
This is an amazing opportunity not to be missed... Contact me today!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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Contract Type
Permanent
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Specialism
Call & Contact Centre
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Working pattern
Full Time
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Job ref
Req/648146
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Expiry date
25 May 2024
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