About this role
Position: Residence Porter & Driver
Location: Central London
Reporting to: Assistant Head Concierge/ Head Doorman
Core Hours: 4 x 12 hour shift, day - in alteration with Door person(s)/ however depending on
business needs
One of the largest and most prominent residential developers which is in great international expansion is looking for a Residence Porter and Driver for one of the most prestigious residential projects in London
It is a superbly designed private residential development, comprising over 40 apartments, and is the home to some of the most successful people worldwide. This includes a swimming pool, gymnasium,
sauna, steam, treatment rooms, games room, and private cinema.
Role Purpose
As often being the first and last contact the Residence Porter & Driver will always be at the forefront of
residents' service, giving a genuine welcome, creating a memorable engagement, and exceeding
expectations delivering the highest standards of service and hospitality.
Key Responsibilities
- Service delivery/quality
- Ensure complete resident satisfaction, by providing information and services that always meet
a 5 star+ experience - Recognize and greet all residents in a friendly and warm manner using their names.
- Open cars/taxi doors and assist residents, their guests, and potential customers as required
- Assist residents if needed with light tasks, collection & delivery duties
- Assist residents with waste collection
- Monitor and manage all vehicles and direct them accordingly
- Deal with any resident queries and complaints in an efficient manner making sure to deliver a positive
- Escalate to your supervisor/manager if required.
- Check arrival and departure reports for all visitors to anticipate and satisfy needs
- Handle any residence and visitor enquires or contact the correct person on residents' behalf
- Control all vehicle parking at the entrance and monitor safety around the car stacker system
- When available and as directed, drive the residents' house car and safely deliver all residents to
their destination or collect - Maintain and monitor security aspects and raise the alarm / call for assistance if required
- To give and receive handover information at the end of shifts, to ensure effective
communication for the benefit of residents and colleague - Ensure the safety of pass keys, car keys, and keys for operations
- Carry out ad hoc reasonable requests as directed by the manager
- Manage projects and any other reasonable duties as required
Health and Safety/Compliance - Ensure you attend all H&S and fire training as directed by the Manager to be fully
compliant with H&S and fire legal requirements - Report all accidents, near misses, and hazards to your manager/supervisor to ensure they are
dealt with to prevent any injury - Comply with safe working practices as laid down under the Health and Safety at Work Act 1974
and the company health and safety policies - Report any defects in the building, plant, or equipment according to procedures
- Ensure any accidents to colleagues, residents, or visitors are reported by
procedures
Person Specifications and Attributes
- Strong knowledge of London to assist both residents and colleagues
- Excellent communication skills both written and verbal
- Professional appearance and presentation
- Highly organized with great attention to detail
- Quality-driven with a passion for excellence
- Conscientious with a positive attitude
- Ability to deliver high standards of customer service that is personalized, confident, and calm
- Can commit to flexible working hours to meet the demands of a 24-hour operation
- Ability to work as part of a dedicated and passionate team
- Personable, amiable, empathic, self-starter, discreet, tactful and charming, flexible and a team
player
Required Qualifications and Experience - 5 years of relevant experience in luxury community management or luxury hotel
management, during which the candidate has demonstrated success and advancement. - A full, valid UK driving license and a minimum of 25 years of age due to insurance restrictions of
the resident's house car and valet service
Desirable - Previous hotel or luxury residential opening experience would be an advantage
- Additional languages would be beneficial
- First Aid Certificate
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
-
Contract Type
Permanent
-
Specialism
Business Support
-
Working pattern
Full Time
-
Job ref
Req/647646
-
Expiry date
16 May 2024
Similar jobs
-
Receptionist
£24000.00 - £25000.00 per annum
City of London, London
-
Corporate Receptionist
£30000.00 - £31000.00 per annum
City of London, London
-
Events Manager
£35000.00 - £36000.00 per annum + Free meals on duty
London
-
House Assistant
£25000.00 - £28000.00 per annum
London
-
Reception Supervisor / Manager
£38000 - £39000 per annum + tailored suits & progression
London
-
Senior Corporate Receptionist / Reception Team Leader
15% bonus10% Pension clothes allowance
London
Learn more about a career in Business Support
Offering variety, a role in Business Support is perfect for anyone with a high attention to detail and great organisational and time management skills.
Upload your CV