London - Events Assistant - £45K

Introduction to the Role

The Assistant Events and Conference Services Manager is responsible for leading the on site team and ensuring the department operates smoothly. This role oversees the delivery of seamless services, maintains a motivated team, and upholds a professional image. It requires a senior-level approach to team engagement, client relations, and upholding faultless standards.
You will oversee all aspects of the Events and Conference Services team, collaborating with the Events and Conference Services Manager, Goldman Sachs staff, and other service partners. The ideal candidate will be open-minded, adaptable, and able to perform consistently under pressure in a dynamic business environment.

Main Duties and Responsibilities:

* Team Management: Lead, motivate, and develop the Events & Conference Services Team to consistently meet and exceed client expectations.
* Event Planning: Oversee high volumes of managed and self-managed events within Goldman Sachs.
* Innovation: Continuously innovate service offerings to improve the contract's value.
* Service Quality: Maintain high standards for planning and executing events and conferences, including troubleshooting and addressing service issues promptly.
* Team Engagement: Implement frameworks for team training, communication, and engagement.
* Client Needs: Anticipate and proactively address client needs through knowledge and personalised service.
* Coordination: Collaborate with various teams, including Conference Services, Reception, catering, and suppliers.
* Service Support: Assist with event day service, such as way finding, hosting, fire warden duties, and cloakroom management.
* Organisational Efficiency: Manage incoming inquiries, event records, and EMS booking procedures efficiently.
* Attention to Detail: Maintain thorough records, communicate information effectively, and uphold high standards in event areas.
* Flexible Scheduling: Adapt work shifts to accommodate event timings, including early starts or late finishes.
* Information Sharing: Ensure smooth service delivery by sharing information with colleagues and management.
* Issue Resolution: Handle client service issues to maintain client loyalty and resolve non-conformance issues.
* Safety and Training: Trained in fire warden duties, first aid, and evolving roles in the business.
* Proven success in managing a team in a world-class corporate or hotel setting.
* Experience in working alongside team members effectively.
* Familiarity with collating and reporting statistics.
* Experience with audiovisual and hospitality services is a plus.
* Strong understanding of service excellence is essential.

Requirements.
* Proficiency in meeting room booking and visitor management systems such as EMS and Vicinitee.
* Strong knowledge of Microsoft Office Suite.
* Understanding of key employment legislation, including grievance, disciplinary, and recruitment processes.
* Familiarity with health and safety processes and their implementation.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.