Complaints Co-Ordinator
£24,000-£26,000
Hybrid/ Liverpool City Centre

My client based in the business district of the City Centre is looking to recruit a Complaints Co-Ordinator who will be responsible for logging and investigating new complaints. The role is offered on a permanent hybrid basis, Monday - Friday with the work from home days set at Monday and Friday and is offering a salary of £24,000 - £26,000

Main Responsibilities:
Include but are not limited to:

Complaints handling

* Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements
* Support the complaints process to ensure compliance with policy and regulatory requirements
* Work closely with Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered
* Liaise with broker partners, customers, field staff, third party finance partners and in order to investigate complaint points raised
* Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses where appropriate
* Highlight any operational risks identified during the complaints handling process to the compliance team

Core competencies

* Strong understanding of policies, processes and operations
* Understanding of Regulatory issues affecting and complaint handling
* Understanding of Operational risk

Skills and how they are applied
* Interpersonal communication skills
* Accurate and fast administration, organised in tracking own work
* Flexible approach, methodical, attention to detail and accurate
* Ability to build and maintain relationships and communicate effectively
* To act with integrity at all times and embrace the philosophy of treating customers fairly

If you feel that you have the relevant experience and regulatory knowledge to complete this role, please apply immediately.

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