Call & Contact Centre Recruitment

Search Consultancy’s call and contact centre recruitment agencies have been one of our core focal points of our business since our inception.

For 29 years, our call centre recruitment agencies have fully satisfied hundreds of clients who have unanimously praised our award winning service across the industry.

We offer the most tailored recruitment service of any company within the industry and strive to be the recruitment partner of choice for organisations who demand success through talented and motivated people.


How Search Attracts Quality Candidates For Your Business

Our assignments are often challenging and always diverse in their requirements, ranging from providing personnel for volume headcount centres through to producing advertising campaigns for senior or more specialist call and contact centre roles. 

We know the key skills needed to excel in the call centre industry are patience, a positive attitude and a people orientated mind-set. If we do not find those qualities in our interviewees then we never consider progressing them further in the process. 

We employ over 65 award-winning professionals who will always go the extra mile to certify every candidate we personally present to you is the right fit for the role and your business.

This is achieved through our rigorous candidate screening procedure through every stage of the candidate attraction process. This ensures that only the individuals who perfectly suit your essential wants and needs are put through to the next stage.

We have focused on call centre recruitment for such an extended period of time and have therefore honed our training methods and targeted job incentives to a proven high level. We can therefore guarantee a high response rate for every advert we distribute across all of our available candidate attraction avenues.


How Search Can Help You

The key selling points of Search have always been our personal approach to recruitment and the flexible, bespoke service we offer to every client that approaches us.

We take on the role of a business partner focusing on a cooperative approach as opposed to a rigid formula that many competitors offer. No matter how urgent, small or large your recruitment drive might be and regardless of how much or little assistance you require from Search, we will always provide you with an exceptional service built around our commitment to help you achieve success.

We believe that there is no substitute to completely understanding your businesses’ professional and cultural needs and strive to develop a real working relationship with every client.

Search’s management structure is entirely compliant and versatile, allowing us to dedicate an appropriate level of resource to each project or account we undertake and ensures that you benefit from the experience and knowledge our specialised teams possess.

Our call centre recruitment agencies employ an expert team of 65 consultants spread across all of our 13 office locations. All of them contain individuals who have come from in a multitude of different roles and backgrounds within the trade and who will always go the extra mile to certify every candidate we personally present to you is the right fit for the role and your business.

Come and join just some of our existing national clients and contact your nearest Search office to get started with our exceptional recruitment service on offer.


What Our Clients Say About Us

Given the industry’s high turnover rate and how fast paced the call centre world is, Search has had to adapt and take on board everything that our clients feedback to us in order to succeed as a leading call and contact centre recruitment agency.

This has enabled us to build and maintain one of the largest and most high profile clientele networks in the whole of the UK. We are now the most trusted call centre recruitment agency for some of the most recognisable finance, telecommunications, retail and outsourcing companies in the country.

In our most recent client feedback survey, 93% confirmed they would recommend us to a colleague or friend. Be one of them and contact Search today.

“Excellent communication and swift responses. Consultants seemed very enthusiastic and committed to filling the positions promptly.”

“First class from start to finish. Without a doubt the best Recruitment firm I have dealt with.”


What Roles Do We Recruit For

As one of the nation’s leading call centre recruitment agencies, Search recognises that there are varying specialisms within the industry, all of which have different needs and requirements.

Using our wide network of UK offices and the expertise of our specialist recruitment consultants, we can help to recruit candidates in the following areas and more. 

  • Call centre agent/advisor
  • Customer service advisor/managers
  • Telesales (B2B & B2C)
  • Business development managers
  • Resource analysts
  • Team leader/manager
  • Account managers
  • Operations Manager

Contact us today to find out how we can help you meet your call centre recruitment needs in our 13 office locations and beyond. We look forward to hearing from you.