Reshoring Could Benefit Those Looking for Call Centre Jobs

More British businesses are expected to bring parts of their enterprise that had previously been outsourced back to the UK in 2014.

There have already been numerous examples of firms relocating manufacturing facilities and call centres in the past few years and the process of "reshoring" is set to gather even more momentum in the coming 12 months. 

This could be great news for UK residents who are searching for call centre jobs in Britain.

Why are companies reshoring? 

In the past, it was far more cost-effective for British organisations to move certain parts of their firm to Asia. 

India and China have proven to be particularly popular outsourcing hubs in the last few decades, as companies could produce goods far more cheaply in these countries. 

However, these savings have evaporated in recent years, with foreign currencies strengthening against the pound. As such, it no longer makes financial sense for businesses to manufacture goods in the east and then ship them back to the UK. 

Many firms are also relocating their call centres to Britain, with the most recent example being Aegis, the business process outsourcing wing of Indian conglomerate Essar Group. 

The company is set to open a new call centre in Glasgow, which will have the potential to employ up to 2,500 people, adding to the 400 roles that are currently available at its Manchester site. 

Vince Cable: "British industry is coming back"

Speaking to the Sunday Times about the venture, business secretary Vince Cable suggested this is a good example of the outsourcing trend of yesteryear being reversed. 

"British industry is coming back," Mr Cable was quoted as saying. 

"Hundreds of companies that have moved manufacturing, call centre work or software to low-cost countries in Asia are bringing the jobs back."

He added that British customers "often prefer to deal with call centre staff in the UK", which is why more businesses are changing their approach. 

In December 2013, the business secretary explained why many UK enterprises are reshoring.

"I do not think these companies are motivated by philanthropy or patriotism; they see the hard-headed business benefits of selling items sporting a 'Made in the UK' label," he commented. 

Mr Cable also pointed towards figures provided by the Manufacturing Advisory Service, which confirmed that 15 per cent of British firms have already, or are in the process of, bringing their operations back to the UK.   

Business minister Michael Fallon said at the time the statistics were another sign the nation's economy is heading in the right direction. 

"The number of firms looking to bring production home is particularly welcome with the additional investment and jobs this could bring," he remarked. 

As the Aegis case shows, thousands of new call centre roles could become available in the UK in the coming years.

With the economy starting to improve, consumer confidence will rise and this will inevitably lead to a growing need for customer service workers. In an increasingly competitive market, companies are placing greater emphasis on customer relations, so candidates with experience in this field will be in high demand.  

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